We transitioned to TechBrains after working with a truly horrible, unresponsive service. Tired of the wait times and the ineffectiveness, we decided to partner with TechBrains and haven't looked back since!
What I appreciate most about our partnership with TechBrains is the genuinely human touch and approach they bring to IT solutions and problem-solving. Their staff are friendly, well-informed, responsive, and action-oriented. They have been able to help us, a small non-profit in Oakland with remote staff around the country, improve our technology both at home and in the field. They were also instrumental in getting us set up when we needed to move offices and worked through the weekend to make sure we were ready to go.
I wholeheartedly appreciate the client service standards set by TechBrains, and can recommend them without reservation if you're looking for great IT solutions provided by helpful staff.
Manager of Operations and Special Projects
Core Align, Oakland, CA
Over the four plus years we’ve worked with TechBrains they’ve proved time and again to be an invaluable resource in helping our organization run smoothly. They’ve been instrumental in helping us work through unexpected challenges both quickly and effectively, as well as keeping our systems operating efficiently day to day. TechBrains has also been a great resource for brainstorming with about technology changes we’re considering and helping us decide on the solution that will work best for us. They’ve been a great partner to us!
MPH, Operations Manager
Center For Care Innovations, Oakland, CA
As finance director for a nonprofit organization with finite resources, I look for vendors who offer good value – high quality service at a fair (but not necessarily the lowest) price. In my opinion, TechBrains’ full service IT support model offers very good value. Public Advocates engaged TechBrains to clean up a server failure that proved beyond the capacity of our previous IT support provider. The staff have proven their expertise over a variety of projects, including seamlessly networking our Sacramento and San Francisco offices and painlessly upgrading our hardware and software to meet the needs of our hardworking staff. I also appreciate that TechBrains proposes solutions and ideas that clearly demonstrate their sensitivity to our nonprofit needs.
Director of Finance & Administration
Public Advocates, San Francisco, CA
TechBrians has done an amazing job since we transitioned over to them. TechBrains made the whole process seamless and very easy for us. In the transition, they also upgraded our servers and handled the entire migration with as little interruption as possible. They introduced us to Office 365 and all the modernization that goes with that (no VPN needed, better mobile experience, more secure, etc.). Their response to helpdesk tickets is exceptional. They respond in a timely manner and work hard to ensure the issue is resolved as quickly as possible. As the office manager of a small law firm, my desk is quite busy and I am very grateful they work directly with our vendors to resolve all IT related issues. It’s one less thing off my desk!
Hixson Nagatani LLP, Santa Clara, CA
TechBrains is our IT resource for our firm that has grown from a handful of people to a current team of 25 over the past year. They assisted in a seamless office move; we felt confident in their expertise during such a big transition. They support our frequent travel and ongoing remote needs. As a creative and Mac-based company, they understand and manage our unique needs. They’ve been an informed resource for recommending equipment, software licensing and Internet services. They’ve worked to save our company money through long term planning while prioritizing our immediate needs. They've streamlined our onboarding process by managing our software licensing and creating standard practices. They are extremely knowledgeable, approachable and reliable.
Assembly Design, San Francisco, CA